I just purchased a product/program, but can’t find my login details for the members’ area. Your login details have been automatically sent to you in your welcome email. Please ensure that this email has not been blocked as spam or routed to your junk mail folder. Once you locate it, we recommend adding our email address to your ‘safe senders list’ to ensure future communications reach you.
What is your returns and refund policy? For our digital products and programs, we offer a sixty-day money-back guarantee. For physical products, please refer to our dedicated
Shipping & Returns page or contact our support team directly for assistance.
How long will it take for my order to reach me? Digital purchases, such as e-books or online programs, are delivered immediately after your purchase is confirmed, and access details are also emailed to you. You might want to check your promotions inbox to ensure your login information hasn’t been sent there. Physical products will be processed and prepared for shipment within three to five business days. Once your order has been processed and dispatched, our fulfillment company will send you a web-based tracking link for your order. This tracking link will be sent to the email address you provided during your purchase within 3 business days. Please note: Occasionally, this email might be filtered into the spam or junk folders by some email providers.